Care in Facilities

Your residents will enjoy the ease and convenience of having care right in their home. Our goal is to replace reactive, crisis-oriented care with proactive, preventive medicine that will reduce unnecessary emergency room visits, hospitalizations and 30-day re-admissions and keep residents well at home.

• Onsite medical care helps your residents:
• Feel better and stay at home
• Avoid germs in waiting rooms and doctor offices
• Spend less time traveling to and from appointments, and avoid the stress of arranging transportation
• Better manage medications and chronic illness
• Avoid the emergency room and unnecessary hospitalization

By partnering with HIA Health, your residents will experience expert care in their homes and your facility will experience higher resident satisfaction. HIA Health:

• Attracts residents by providing the ease and convenience of onsite, expert care
• Helps keep occupancy rates level by keeping residents well in their homes through proactive, preventive care
• Lessens hospitalizations and readmissions
• Reduces stress and cost of transportation of residents to and from appointments
• Provides your staff access to providers who are easy to reach and have experience with your residents and facility

• The HIA Health team specializes in care for those living with chronic, serious illness, connecting individuals to the right care, at the right time, where they call home in your community.
• Residents will benefit from HIA House Calls, with a nurse practitioner proactively managing their care, whether as their primary care provider or the collaborative palliative care specialist. Their living room is the waiting room where we are managing care.
• As the disease progresses, our HIA House Calls team seamlessly collaborates with our HIA Hospice team, connecting individuals to the hospice benefit when appropriate, allowing families and loved ones to be supported holistically over the next days, weeks, and months.
• By connecting the right care, at the right time, we support the individual to remain home for as long as possible.
• If a higher level of care is needed, we are part of that process and transition for the individual and their loved ones.

• The HIA Health team closely collaborates with other providers via phone, secure email, secure fax or mail. 
• If individual is receiving HIA House Calls primary care, our nurse practitioner collaborates directly with other specialists to oversee all care needed.
• If the individual is receiving HIA House Calls palliative care, our nurse practitioner collaborates with the primary care provider and other specialists, providing specialized care focused on symptom management that is delivered in their home. 
• If the individual is receiving HIA Hospice care, the medical team collaborates with the person’s attending provider according to their preferences. Most of the time, our Hospice medical director and team directly manage care specific to terminal and related illnesses.
• In all models of care, the HIA House Calls and HIA Hospice teams work directly with your facility staff regarding the care plan, perhaps attending care conferences, supporting your team, and providing an extra layer of care.

No. We see as many or as few of your residents in your facility as would like to receive care from HIA House Calls.

There is no charge or cost to a facility for the convenience of having House Calls provide care to your residents.

When possible, your facility will have a consistent provider, however your residents may be seen by one of our other clinicians depending on scheduling, availability and other urgent needs. Our providers will all have access to your medical records, for seamless care and support.

HIA Health can reduce the cost of transportation to and from appointments. Your staff will also benefit by having one point-of-contact for coordinating appointments, and ordering medication and testing. HIA House Calls and HIA Hospice can visit multiple residents in a single day, which can also help maximize your staff’s efficiency in daily scheduling and planning.

No. HIA Hospice delivers a set of specific services to the patient and their loved ones. Hospice care is very different from the general medical services and quite specialized. Your staff in the assisted living or skilled nursing facility provides residential, custodial services just as a family would provide in a home setting, while hospice tends to the physical, emotional, and spiritual needs of the patient. The roles of hospice and your team are complementary, supportive, and distinct.

No. Most hospice patients who reside in an assisted living or skilled nursing facility have third-party insurance (Medicaid or private insurance) or they pay out of pocket for their custodial care in the facility. Hospice is paid specifically to provide end-of-life care, which includes medical care, personal care, emotional support, spiritual care, volunteer compansionship and grief support. Additionally, hospice provides medial equipment and medicationis for the terminal disease and related conditions.

The HIA Hospice staff are experts in comfort care. Hospice brings additional expertise to specifically enhance quality of life and comfort. This approach compliments and layers seamlessly with the care provided in your facility.

Our care represents a partnership approach, by working together, we enhance the facilities excellent services. Your team are experts in long-term care. The HIA Hospice team are experts in pain and symptom management. Additionally, our grief support, ongoing consultation and access to on-call hospice staff assuring you 24×7 support. Families appreciate the extra layer of care for their loved one. Facility partners appreciate having additional clinical staff available for residents who may need extra help.

All new HIA House Calls and HIA Hospice patients must authorize us to treat them before making an appointment. To begin, simply contact us through our HIPAA-secure referral form, or call HIA House Calls at (800) 929-8891 or HIA Hospice at (800) 237-4629.